Refund policy
Return, Refund & Exchange Policy
We want you to love every thread. If something feels off, we're here to help.
Eligible Products
Returns and exchanges are accepted within 48 hours of delivery.
Products must be unused, unwashed, and in their original packaging with all tags and inserts intact.
This policy applies only to bedsheets, pillowcases, and duvet covers, excluding final sale items.
Refund Policy
Refunds will only be provided if the product is received in a damaged condition or has a manufacturing defect.
To request a refund:
- Email us at support@restmorlinens.com within 48 hours of delivery.
- Include your order number, a brief description of the issue, and clear photos showing the damage or defect.
- Once your request is reviewed and approved, we'll arrange a reverse pickup.
After the returned product is received and passes our quality inspection:
- Refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method or, if preferred, as a store credit.
Please Note: Refunds are not available for reasons such as change of mind, incorrect size selection, color preference, or personal preference. In such cases, you may request an exchange if the product meets our exchange eligibility criteria.
Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Washed, used, or altered bedding
- Custom or monogrammed items
- Gift cards or promotional products
- Clearance or final sale items
Restmor Exchange Policy
At Restmor, we believe luxury is not just in the product but also in the experience. We understand that sometimes, an item may not be exactly what you expected—and we're here to make things right with a smooth and thoughtful exchange process.
🌿 Eligibility for Exchange
Exchanges are accepted within 48 hours of delivery.
Products must be unused, unwashed, and in their original packaging with all tags and inserts intact.
You may request an exchange for reasons including:
- Incorrect size or color
- Product damaged during transit
- Manufacturing defect
🚫 What Can't Be Exchanged
- Used, washed, or altered products
- Items purchased during final sale or promotional offers
- Custom orders or monogrammed/personalized products
🔁 How to Initiate an Exchange
- Email us at support@restmorlinens.com within 48 hours of receiving your order.
- Include your order number, a brief reason for the exchange, and clear photos if the item is damaged or defective.
- Once your request is reviewed and approved, we'll arrange a reverse pickup.
- After the returned item passes our quality inspection, your replacement will be shipped within 5–7 business days, subject to availability.
📦 If the Requested Item Is Unavailable
If the requested item is out of stock, we'll offer either:
- A store credit valid for 6 months, or
- Assistance in choosing a similar product of equal value.
💌 A Note from Us
We take pride in crafting bedding that feels like a dream. Your trust matters, and we promise to handle every exchange with the same care and softness we put into every stitch.
💬 Questions?
We're always here for you.
🕙 Customer Support Hours: 10:00 AM – 6:00 PM IST (Monday–Saturday)